TruematchXTrue Match X Support
Welcome to the True Match X Help Center.
We're here to help you use the platform safely, confidently, and without stress.
If you don't find what you're looking for below, our support team is always ready to help.
Getting Started
How do I create an account?
To get started, sign up using a valid email address and complete the required profile details. Some information is necessary to ensure a safe and authentic experience for all users.
I didn't receive a verification email
Check your spam or junk folder. If you still don't see it, try resending the verification email from your account page or contact support.
Account & Profile
How do I edit my profile?
You can update your profile details, photos, and preferences at any time from your account settings.
Can I control who sees my profile?
Yes. You can manage visibility and privacy settings directly in your account to control how and when your profile is shown to others.
How do I change my password?
Go to account settings and select "Change Password." For security reasons, choose a strong and unique password.
Privacy & Safety
Is my information private?
Your privacy matters to us. We use security measures to protect your data and give you control over what you share. For full details, review our Privacy Policy and Security & Privacy page.
How do I report suspicious or abusive behavior?
If you encounter behavior that violates our rules, you can report the user directly from their profile or message thread. Our team reviews reports promptly.
Are messages private?
Messages are private between users and are not used for advertising. We may review content only when required to enforce rules or comply with legal obligations.
Payments & Subscriptions
How are payments handled?
All payments are processed securely through trusted third-party payment providers. We do not store full payment card details.
Can I cancel my subscription?
Yes. You can manage or cancel your subscription through your account settings. Access will remain active until the end of the billing period.
I was charged but don't see my benefits
If a payment was successful but features are not active, contact support with your account email and payment details so we can assist quickly.
Technical Issues
The site isn't working properly
Try refreshing the page, clearing your browser cache, or using a different browser or device. If the issue continues, contact support.
I'm having trouble logging in
Make sure your email and password are correct. If needed, use the "Forgot Password" option to reset your login credentials.
Account Deletion & Data Requests
How do I delete my account?
You can request account deletion through your account settings or by contacting support. Once deleted, your personal data will be removed or anonymized according to our policies.
Can I request a copy of my data?
Yes. Depending on your location, you may request access to your personal data by contacting our support team.
Contact Support
If you need help with something not covered here, we're happy to assist.
Email: [email protected]
Website: TruematchxDiscreet - Where Desire Meets Discretion
We aim to respond as quickly as possible.